PT DE-CIX Indonesia provides premium network interconnection services for Internet Service Providers, Telecommunication companies, and Cloud Computing Companies.
For more information, please visit www.de-cix.id.
We are now looking for a committed person for our location in Jakarta
Customer Support Engineer
Our Offer
-
Technically advanced customer support, responding to customer enquiries from national and international Customers via email and telephone.
-
Processing of new customer connections and upgrades with a focus on troubleshooting
-
What also awaits you:
- an appreciative corporate culture and trustful teamwork with like-minded specialists
- great working conditions (personnel development measures, hybrid working model and lots more)
- exciting and diverse challenges in an innovative and international environment
- a permanent contract with the world’s market leader in its sector, working with cutting-edge technologies with flexible working conditions
- extremely friendly and supportive colleagues
- Hybrid working model (Offices are located in Wisma 46, Central Jakarta)
Benefits
This is important to us
-
A bachelor’s degree in informatics or a comparable course of study with primary focus on networks
-
3 + years of work experience in Customer Service Support, ideally in the telco industry including spoken and written communication with customers
-
Highly-developed know-how on the functions of the Internet, especially TCP/IP, BGP, network protocols etc., as well as developable Linux skills. Some knowledge of local data centers and data center’ procedures are an advantage
-
Work experience with Ticketing Systems
-
Excellent spoken and written Bahasa and English skills
-
Real team player and willingness to undertake shift work and participate in a 24x7 on-call duty
-
You need to be eligible to legally work in Indonesia.
Contact
So if you are looking for new challenges in working with a dynamic team of professionals in the internet exchange industry and know how to combine teamwork with a high degree of self-motivation and independence, we look forward to receiving your complete application including salary expectations.
Please send your application directly to recruiting-id@lists.de-cix.net or use the button above.
DE-CIX takes the protection of your personal data very seriously and strictly adheres to the rules of data protection laws. For more information, please see our data protection declaration.
PT DE-CIX Indonesia provides premium network interconnection services for Internet Service Providers, Telecommunication companies, and Cloud Computing Companies.
For more information, please visit www.de-cix.id.
We are now looking for a committed person for our location in Jakarta
This is important to us
-
A bachelor’s degree in informatics or a comparable course of study with primary focus on networks
-
3 + years of work experience in Customer Service Support, ideally in the telco industry including spoken and written communication with customers
-
Highly-developed know-how on the functions of the Internet, especially TCP/IP, BGP, network protocols etc., as well as developable Linux skills. Some knowledge of local data centers and data center’ procedures are an advantage
-
Work experience with Ticketing Systems
-
Excellent spoken and written Bahasa and English skills
-
Real team player and willingness to undertake shift work and participate in a 24x7 on-call duty
-
You need to be eligible to legally work in Indonesia.
Our Offer
-
Technically advanced customer support, responding to customer enquiries from national and international Customers via email and telephone.
-
Processing of new customer connections and upgrades with a focus on troubleshooting
-
What also awaits you:
- an appreciative corporate culture and trustful teamwork with like-minded specialists
- great working conditions (personnel development measures, hybrid working model and lots more)
- exciting and diverse challenges in an innovative and international environment
- a permanent contract with the world’s market leader in its sector, working with cutting-edge technologies with flexible working conditions
- extremely friendly and supportive colleagues
- Hybrid working model (Offices are located in Wisma 46, Central Jakarta)
Benefits
Contact
So if you are looking for new challenges in working with a dynamic team of professionals in the internet exchange industry and know how to combine teamwork with a high degree of self-motivation and independence, we look forward to receiving your complete application including salary expectations.
Please send your application directly to recruiting-id@lists.de-cix.net or use the button above.
DE-CIX takes the protection of your personal data very seriously and strictly adheres to the rules of data protection laws. For more information, please see our data protection declaration.